Shipping policy

 

Shipping & Delivery

All orders are processed Monday through Friday, from 9:00 AM to 12:30 PM (GMT), excluding UK public holidays (January 1st, Good Friday, Easter Monday, May Bank Holiday, Spring Bank Holiday, August Bank Holiday, December 25th, and December 26th).

As soon as your order has been shipped, you will receive a shipping confirmation email with the details provided at the time of purchase.

Costs and Time

Lara Chamandi offers free express shipping for UK orders over £500. Delivery timing is estimated from the time your order is shipped. Please note that delivery times are provided as guidelines only.

Pre-order items will be shipped on the estimated date indicated on the product description page.

AREA FEE DELIVERY TIME DUTY
UK £10.00 – Free for orders over £500 1-2 working days DDP (Delivered Duty Paid)
Europe £15.00 – Free for orders over £500 2-3 working days DDU*
UAE £40.00 – Free for orders over £500 4-5 working days DDU*
USA, Canada £30.00 – Free for orders over £500 3-4 working days DDU*
Oceania £40.00 – Free for orders over £500 4-5 working days DDU*
Asia £40.00 – Free for orders over £500 4-5 working days DDU*

*DDU: Delivery Duty Unpaid – If any customs and import duties apply, these will be borne by the recipient.

Taxes and Duties

All prices shown on our site are expressed in GBP and are exclusive of UK VAT but exclude customs duties for orders outside the UK.

Our warehouse is located in the UK. For all orders shipped outside of the United Kingdom, customs duties shall be borne by the customer. Unfortunately, we cannot estimate how much duties you will pay as these charges are imposed directly by local customs. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.

Lara Chamandi takes no responsibility for any additional costs, taxes, or delays due to customs.

Orders

To purchase a Lara Chamandi product, you need to create an account. To do so, please visit this page.

How to place an order:

  1. Create an account or log in if you already have one.
  2. From the item page, select the desired colour and size of the product.
  3. Add the product to your Shopping Bag.
  4. Once you have finished shopping, click the "Proceed to checkout" button in your Shopping Bag.
  5. Enter your shipping address.
  6. Select a shipping and a payment method.
  7. Check that the information you entered is correct and click "Buy."

If you are paying with a credit card, you may be asked for a secondary authentication to authorise your payment (such as a one-time password or SMS code). This is in accordance with your credit card provider’s security protocols.

You will receive a confirmation email with your order details shortly after placing your order. Once your order is shipped, we will notify you with another confirmation email.

Pre-order

A pre-order is the reservation of an item that is not yet available for sale but will be released soon. An estimated delivery date is indicated for each pre-order item on the website.

Order Tracking

To track your order, please use the link provided in the order confirmation email.

Order Status

Your order may be in one of the following statuses:

  • Confirmed: Your order has been received and confirmed by our system.
  • Processing: Your order is currently being processed by our logistics team.
  • Shipped: Your order has been shipped.

Order Changes

If you need to make any changes to your order, such as modifying the delivery address or item sizing, please contact our customer support team immediately. Unfortunately, once orders have been processed, they cannot be modified.

Rejected Orders

Shipments that are rejected by the recipient will result in the client incurring redirection fees.

Payments

Payment processing in our online store consists of two main steps: authorisation and capture.

  • Authorisation: Once your order is placed using your preferred payment method, your financial information is sent for authorisation to the payment processor. The authorisation step confirms whether the payment method is valid and if there are sufficient funds to cover the transaction. If authorised, the amount of your order will be reserved for 7 days. After this period, if we do not proceed with the capture step, your funds will be released and made available to you again.
  • Capture: The capture step takes place before shipping your order. We request the payment processor to deduct the reserved funds from your account. This usually occurs within 2 business days from the date of your order.

Payment Methods

You can use the following payment methods:

  • Credit/Debit Cards: We accept Visa, Mastercard, American Express, and Maestro. Visa and Mastercard are verified by a secure code. Payment is debited from your card once you place the order.

  • Mobile Wallets & Payment Apps: You can pay via Apple Pay, Google Pay, ShopPay. When paying with these apps, you will be redirected to their website for payment. No banking information will transit via www.larachamandi.com. Payment is secure and managed by our financial transaction partners.